How to Increase Customer Experience in the Healthcare Sector with KRAFT Solutions

When a patient walks into a hospital, they carry more than a medical condition — they carry fear, uncertainty, and hope.

Healthcare today is not just about treatment. It is about how safe a patient feels, how comfortable their recovery is, and how efficiently the medical team can deliver care. In modern healthcare environments, infrastructure plays a silent but powerful role in shaping patient perception.

In urban healthcare facilities especially, outdated furniture and incomplete infrastructure are no longer acceptable. Patients expect professionalism, hygiene, comfort, and reliability at every touch point.

Why Customer Experience Matters in Healthcare

In private healthcare institutions, patient satisfaction directly influences reputation, referrals, and long-term growth. A well-designed hospital environment:

• Reduces patient anxiety
• Improves recovery comfort
• Enhances workflow efficiency
• Supports medical staff performance
• Builds trust and credibility

This is where KRAFT solutions make a measurable difference.

How KRAFT Enhances Every Stage of Care

From entry to recovery, each stage of treatment requires specialized support systems.

1.Examination & Consultation

KRAFT 201, 202, and 203 examination models are designed with cushioned surfaces and integrated storage to ensure patient comfort while enabling doctors to work efficiently.

Impact: Patients feel secure and comfortable during diagnosis — creating a positive first impression.

2.Dialysis & Long Procedures

The KRAFT 304 Dialysis Chair provides ergonomic support for extended treatment sessions.

Impact: Reduced physical strain for patients during long hours of care.

3.Labour & Maternity Care

The KRAFT 301 Labour Cot features fully motorized positioning controlled via remote, ensuring ease for both mothers and medical professionals.
The KRAFT 303 Simple Gynaec Delivery Table (S.S.) offers reliable support for standard procedures.

Impact: Safety, comfort, and smoother workflow during critical moments.

4.Patient Transfer & Mobility

KRAFT 400, 401, 402, and 403 transfer models are built for stability and smooth movement across departments.

Impact: Safer transfers reduce risk and improve operational efficiency.

5.Pre & Post-Surgical Care

KRAFT’s hospital beds — available in manual and motorized mechanisms — are designed for ICU and ward settings with adjustable positioning to meet clinical needs.

Impact: Faster recovery support and better patient positioning for treatment.

6.Supporting Infrastructure That Makes the Difference

Often, customer experience is shaped by small details:

• Attendant beds and bed-cum-chair models for caregiver comfort
• Emergency crash trolleys for immediate response
• Bedside lockers for personal belongings
• Instrument trays for efficient workflow
• Food tables and wheelchairs for patient independence
• Dressing trolleys, cylinder trolleys, linen trolleys, and more for smooth hospital operations

When infrastructure works seamlessly, medical staff can focus on what matters most — patient care.

The Result: A Better Healing Environment

When hospitals invest in quality furniture and infrastructure:

? Patients feel valued
? Families feel reassured
? Doctors work efficiently
? Staff productivity improves
? Institutional reputation strengthens

KRAFT delivers complete care solutions designed for durability, reliability, and enhanced patient experience.

From patient transfer to post-surgical recovery, every product is crafted to support both comfort and clinical performance.

All KRAFT hospital beds come with a warranty — reinforcing long-term trust and quality assurance.